FAQ

Every day help for our customers

Every day, we are committed to providing exceptional assistance and support to our valued customers

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If you need more help

If you need more help, our dedicated team is always here to assist you

  • Yes, it’s possible to pay for an order using Visa and MasterCard payment cards. We accept a wide range of secure payment options to ensure a seamless and convenient shopping experience for our customers.
  • At the moment, we do not accept credit card payments. However, we offer various other secure payment methods to ensure a smooth transaction for our customers. If you have any further questions or need assistance with payment options, please don’t hesitate to reach out to our customer support team.
  • Unfortunately, due to hygiene and health reasons, we cannot accept returns for sex toys or underwear once they have been purchased. We are committed to ensuring the safety and satisfaction of our customers, and this policy helps us maintain the highest standards of product quality and hygiene.

    Before making a purchase, we recommend thoroughly reviewing the product details and specifications to ensure it meets your requirements and expectations. If you have any questions or concerns about a product, please don’t hesitate to reach out to our customer support team, and we’ll be more than happy to assist you in making the right choice for your needs.

  • During the checkout process, you will see a field labeled “Promo Code” or “Coupon Code.” Simply enter the code provided in the box and click “Apply” or “Submit.” The discount associated with the promotional code will be automatically applied to your total purchase amount. Enjoy your savings! If you encounter any issues or need further assistance, feel free to contact our support team, and we’ll be happy to help.
  • The gift certificate is valid for one month from the date of issuance. Please make sure to redeem it within this period to avail of its benefits. If you have any questions or need more information, don’t hesitate to reach out to our customer support team. We’re here to help make your shopping experience enjoyable and rewarding!
  • If the prepaid goods are not delivered within the specified timeframe or if you encounter any issues with the delivery, please don’t hesitate to contact our customer support team immediately. We take customer satisfaction seriously, and we will work diligently to resolve the situation promptly. Rest assured, we will do everything in our power to ensure your order is delivered correctly and that you have a positive shopping experience with us. Your trust is essential to us, and we will go the extra mile to address any concerns you may have.
  • Yes, it will be possible to pay for an order with Visa and MasterCard payment cards soon. We are currently working on implementing this payment option to provide you with more convenience and flexibility when making purchases.

    Stay tuned for updates on our new payment methods! If you have any further questions or need assistance with other payment options, please feel free to contact our customer support team.
  • Yes, it will be possible to pay by credit card soon. We are actively working on integrating credit card payments to offer you a more seamless and secure payment option. Your convenience is our priority, and we are excited to bring you this feature shortly. In the meantime, we have other secure payment methods available for your use. If you have any questions or need further assistance, please don’t hesitate to contact our customer support team. We are here to make your shopping experience as smooth and enjoyable as possible.
  • Currently, we offer two payment methods in our company:

    1. Cash on Delivery (COD): You can pay in cash when the order is delivered to your doorstep by our courier service.

    2. Cash/Card at the Post Office: If you prefer, you can visit our post office and make the payment in cash or by card.

    In the near future, we are planning to introduce additional payment options for your convenience:

    3. Debit and Credit Card Payments: Soon, you will be able to make secure payments using your debit or credit cards directly on our website.

    4. Crypto Payments: We are also working on accepting cryptocurrency payments, providing you with more flexibility in your transactions.

    We are committed to continuously improving our services to ensure a smooth and enjoyable shopping experience for our customers. Thank you for choosing us, and we look forward to serving you with these new payment options soon! If you have any questions or need further information, feel free to contact our customer support team. We’re here to assist you.